Guides
Step-by-step tutorials for Marketplace, Business, Events & Venues, POS, Pay, and more.
In a nutshell
Getting started
Account
Sign in, security, and profile settings.
Marketplace
Orders, bookings, tickets, and venue hire as a customer.
Business
Catalogue, customers, leads, payouts, and team.
Events & Venues
Sell tickets, check guests in, and manage venue bookings.
POS
Counter sales, door tickets, and Tap to Pay.
Pay by Link
Create and share secure payment links.
Popular guides
Find and Buy from Ordafy Businesses
Browse products and services on Shop, check business details, pay securely, and track your orders or bookings.
Practical Order Management
Daily habits to prioritise orders, avoid mistakes, and keep customers updated.
Add Your First Product
List a product, set prices and stock, set up payouts, and publish it so customers can buy on Ordafy Shop.
Take In-Person Sales with POS
Build a basket, apply approved discounts, take payment, and keep in-person sales in your Business records.
Create Promotions and Customer Campaigns
Plan a promotion, create a clear promo code, share Shop links, and contact customers responsibly.
Manage Orders and Bookings During the Day
Keep orders, bookings, stock, in-person sales, and customer updates under control as the day unfolds.
All guides
34 articles
For Businesses
Add Your First Product
List a product, set prices and stock, set up payouts, and publish it so customers can buy on Ordafy Shop.
For Businesses
Collect Extra Product Details at Checkout
Ask for sizes, personalisation, delivery notes, and other details you need before you fulfil an order.
For Businesses
Manage Orders from Sale to Fulfilment
Review new orders, fulfil them accurately, handle refunds, and keep customers updated.
For Customers
Find and Buy from Ordafy Businesses
Browse products and services on Shop, check business details, pay securely, and track your orders or bookings.
For Businesses
Read Your Sales and Performance
Use Business insights and reports to see what sold, which products or bookings are busy, and where to act next.
For Businesses
Track Revenue, Payouts, and Expenses
Read your financial overview, follow pending and paid settlements, and keep expenses organised.
For Businesses
Add and Manage Your Team
Invite teammates, assign roles, protect customer and financial data, and remove access when duties change.
For Businesses
Take In-Person Sales with POS
Build a basket, apply approved discounts, take payment, and keep in-person sales in your Business records.
For Businesses
Create Promotions and Customer Campaigns
Plan a promotion, create a clear promo code, share Shop links, and contact customers responsibly.
For Businesses
Create Reports and Exports
Choose the right date range, export business records safely, and reconcile reports with sales and payouts.
For Businesses
Set Up Your Business in Ordafy
Configure your profile, trading details, availability, billing, payouts, and team from the Settings hub.
For Businesses
Manage Orders and Bookings During the Day
Keep orders, bookings, stock, in-person sales, and customer updates under control as the day unfolds.
For Businesses
Manage Products from Listing to Fulfilment
A repeatable product routine: listings, stock, sales channels, fulfilment, marketing, and review.
For Businesses
Practical Order Management
Daily habits to prioritise orders, avoid mistakes, and keep customers updated.
For Businesses
Build a Simple Sales Process
One process for Shop, in-person, and payment-link sales — from first enquiry through to follow-up.
For Businesses
Communicate Clearly with Customers
Set expectations, send timely updates, use campaigns responsibly, and handle difficult conversations calmly.
For Businesses
Daily Orders and Appointments Checklist
Prepare the day, manage orders and appointments as they happen, and close with clean records.
For Businesses
Fix Common Ordafy Problems
Work through common listing, checkout, POS, promotion, order, payout, and team access problems.
For Businesses
Set Up Payments and Payouts in Ordafy
Complete the Stripe Connect or Paystack setup for your market so eligible payments can reach your bank.
For Businesses
Take questions and follow up in People → Leads
Collect questions from your storefront, website widget, payment links, and walk-ins — then follow up from People → Leads.
For Service providers
List your first service for bookings
Create a bookable service with clear pricing, duration, availability, and payment options customers can act on.
For Service providers
Connect your calendar so customers only book free times
Connect Google Calendar or an iCal calendar so Ordafy only offers times when you are actually free.
For Service providers
Manage service bookings from request to completion
Review requests, keep customers informed, collect payment, handle changes, and close each appointment properly.
For Customers
Find and book a service on Ordafy
Compare providers, choose a service and time, understand payment, and manage your appointment.
Ordafy POS
Take a contactless payment with Tap to Pay on Android
Use a compatible Android phone to take a contactless card or wallet payment through Ordafy POS — no separate card reader.
Website Integration
Add Ordafy bookings and orders to your website
Let customers book, order, or ask a question from your website using a share link, widget embed, or pop-up.
Website Integration
Get your share links and embed codes
Copy the correct Ordafy link, QR code, or website embed code for your business, service, or product.
Website Integration
Paste Ordafy into your website builder
Paste an Ordafy link or embed code into WordPress, Wix, Squarespace, Shopify, Webflow, or another website builder.
Website Integration
Send customers straight to one service or product
Point an advert, email, social post, QR code, or landing page at one service, package, or product.
Website Integration
When a link or widget is not enough (Enterprise)
Most businesses only need a link or widget on their website. This guide explains when larger teams need Ordafy connected to other software.
Events & Venues
Create and publish your first event
Set up an event listing, ticket types, and fees, then publish so guests can buy tickets on Ordafy.
Events & Venues
Check in event attendees at the door
Use ticket codes or scans at the door to mark tickets as used and keep your guest list accurate.
Events & Venues
List a venue and manage hire bookings
Publish a venue listing, set availability and rules, and manage hire bookings from Ordafy Business.
Events & Venues
Buy tickets and hire a venue as a guest
Find events and venues, pay at checkout, and manage your tickets or venue bookings.