Ordafy
For Service providers
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Managing Bookings: A Complete Guide for Service Providers

Learn how to handle booking requests, communicate with customers, track payments, and complete service fulfillment.

Introduction

Strong booking operations improve customer trust and reduce cancellations. This guide covers request handling, messaging, payments, and completion workflows on Ordafy.

Receiving Booking Requests

When a customer requests to book your service:

  1. You'll receive a notification (email and in-app)
  2. The booking appears in your "Pending Bookings" list
  3. Review the booking details and customer information
  4. Check service availability for the requested dates

Confirming Bookings

To confirm a booking:

  1. Review all booking details
  2. Verify the dates are available
  3. Click "Confirm Booking"
  4. Add any notes or special instructions
  5. The customer will be notified automatically

Communicating with Customers

Use the in-app messaging system to communicate with customers:

  • Answer questions about your service
  • Discuss special requirements
  • Share important information
  • Attach files (photos, floor plans, etc.)

Payment Processing

Deposit Payments

Where enabled, customers can pay a deposit during booking. Deposit and balance rules are configured in your service settings.

Balance Payments

The remaining balance timing depends on your configured payment terms and checkout flow.

Refunds

If a booking is cancelled, refunds should follow your cancellation policy and platform processing rules.

Service Fulfillment

Check-In / Start

  1. On the booking date, go to the booking details
  2. Mark the booking as started or checked in (if available)
  3. Capture relevant operational notes

Completion

  1. Mark the booking as completed when service is fulfilled
  2. Add final notes if needed
  3. Confirm any post-service actions (follow-up, receipt, review prompt)

Handling Cancellations and Changes

If a booking is cancelled or rescheduled:

  • Apply your stated policy consistently
  • Issue refunds or credits as applicable
  • Update availability immediately
  • Notify the customer clearly and quickly

Best Practices

  • Respond to requests within 24 hours
  • Be clear about service scope and requirements
  • Keep communication timely and professional
  • Document special arrangements in writing
  • Request reviews after successful completion