Cookie Policy

1. What are cookies

Cookies are small text files stored on your device when you visit a website or use an app. They help sites remember your preferences, keep you signed in, understand how you use the service, and improve security. We also use similar technologies (e.g. local storage, pixels) where relevant. This policy covers our use of cookies and these technologies across the Ordafy platform (ordafy.com, Ordafy Shop - shop.ordafy.com, Ordafy Business - business.ordafy.com, Eventiry - eventiry.com, Support Hubs - supporthubs.org, and related products).

2. Types of cookies we use

• Strictly necessary: Required for the site or app to function (e.g. authentication, security, load balancing). These cannot be disabled if you want to use the service.
• Functional: Remember your choices (e.g. language, region) and improve experience. You can usually disable these in your browser or in-product settings, but some features may not work as intended.
• Analytics: Help us understand how visitors use our services (e.g. pages viewed, flows). We use this to improve our products. Data may be anonymised or aggregated.
• Marketing (where used): Used to deliver or measure relevant ads and campaigns. We only use these where we have your consent or where permitted by law. You can manage preferences via cookie banners or settings.

3. How we use cookies on the platform

Across Ordafy we use cookies to: keep you signed in across products where single sign-on is enabled; remember your preferences; protect against fraud and abuse; measure and improve performance; and, where you have agreed, for marketing. Session cookies are deleted when you close the browser; persistent cookies remain for a set period or until you delete them. Third-party cookies (e.g. from payment or analytics providers) are used in line with our Privacy Policy and only where necessary or with consent.

4. Managing or disabling cookies

You can control cookies via your browser settings (e.g. block all cookies, or delete them after each session). Note that blocking strictly necessary cookies may prevent you from using parts of our services. Where we offer a cookie preference centre or banner, use it to manage optional categories. For more on how we use data, see our Privacy Policy.

5. Product-specific cookie information

Some products may provide additional cookie details or settings. For each product:

• Ordafy Shop: Cookie policy
• Ordafy Business: Cookie policy
• Eventiry: Cookie policy
• Support Hubs: Cookie policy

6. Changes and contact

We may update this policy from time to time and will post the revised version on this page. For questions about cookies or our use of data, contact us: +44 191 323 5433 · privacy@ordafy.com. For general support: info@ordafy.com.