Payments & payouts

1. Scope

This page summarises how payments work across the Ordafy platform (ordafy.com and dashboard.ordafy.com), including Marketplace checkout, event tickets, venue hire, Pay by Link, and POS, where card payments are processed through our platform. Checkout may show extra detail for each purchase.

2. Who you pay

When you buy a product or service on Ordafy Marketplace, your contract is with the seller, not with Ordafy Limited as the supplier of those goods or services. When you buy event tickets or hire a venue, your contract is with the organiser or venue host. Ordafy provides the platform and related software. If you pay a merchant with Pay by Link or at the POS, you are typically paying that merchant.

3. Card payments and Stripe

Card payments are processed by Stripe, a regulated payment services provider. You may be asked to accept Stripe's terms where required for your payment. Ordafy uses Stripe Connect so that eligible amounts can be settled to sellers according to our platform rules and the seller's payout setup. We do not store full card numbers or CVV on Ordafy servers.

4. Settlement and payouts to sellers

Depending on order, ticket, or booking type, funds may be released to the seller, organiser, or venue host's connected Stripe account after conditions are met (for example fulfilment and refund windows). They move money from Stripe to their bank through their Stripe payout settings. Timing can depend on Stripe, their bank, and compliance checks.

5. Fees

Processing and platform fees may apply as described at checkout, in booking and ticket flows, and in our Terms of Service. For events and venues, the organiser or host may choose whether guests pay the platform fee or the business covers it — checkout shows your total.

Ordafy Business subscriptions (monthly or annual platform fees for Pro, Business+, or Enterprise) are billed separately to your Business Group via Stripe Billing. They do not include card processing on customer sales. See our Business subscriptions & billing terms.

6. Refunds and disputes

Refunds and chargebacks follow the seller, organiser, or host policies, our Refund Policy, applicable law, and card scheme rules. Stripe and other payment providers facilitate the money movement for refunds where applicable.

Except where Ordafy expressly agrees otherwise in writing (including an authorised goodwill or error correction), Ordafy’s application fee or platform fee charged on a completed sale is not refundable when a customer refund is processed for that sale, whether full or partial. The merchant is responsible for funding the customer’s refund of the approved transaction amount. Ordafy processes refunds through the applicable payment provider using the merchant’s available balance, connected-account funds, or other funds attributable to the merchant.

If there are insufficient available funds at the time of the request, Ordafy may queue the refund and complete it when sufficient available balance or settlement funds are available. Ordafy is not obliged to advance its own funds to complete a merchant’s customer refund except where Ordafy expressly authorises an exception in writing for that case.

Non-refundable payment-processing fees charged by the payment provider remain attributable to the merchant. Where the merchant has already been paid, Ordafy may recover those amounts from available balance, later settlements, or other contractual recovery mechanisms. Ordafy may expressly absorb processing costs in limited cases (for example a platform error); silence does not imply absorption.

7. Marketplace fund holding & seller releases

For many Ordafy Marketplace orders and bookings, customer payments are received and held by the platform until release conditions are met (for example: fulfilment, end of service, expiry of a refund window, no open disputes, seller Stripe Connect in good standing). Until release, funds are not available for bank payout; after release, sellers move money from their Stripe balance to their bank via Stripe. Exact timing depends on Stripe, banks, and compliance checks.

8. Pay by Link — Stripe Checkout & Connect

Payers complete Stripe Checkout. Where the merchant uses Stripe Connect, charges and transfers follow Ordafy's platform configuration for that organisation. Ordafy does not store full card numbers or CVV for these flows. Refund eligibility is primarily between payer and merchant; we and Stripe facilitate money movement when refunds are processed under applicable rules. See also our Refund Policy.

9. Events & Venues — fees and settlement

For ticket sales and venue bookings, card payments are processed through Ordafy (typically via Stripe). The organiser or venue host chooses who pays the platform fee: guests at checkout, or the business from their share. Checkout shows the total you pay.

A ticket order or hire can be part paid — for example a deposit now and the balance later. You can pay the balance from your Tickets or Venue bookings area, or the organiser or venue host can take it in person by cash, card, or bank transfer. Every payment is recorded against your order or booking, and a receipt is available once it clears.

Eligible amounts settle to the business after platform rules and payout setup are met. Timing can depend on Stripe, banks, and checks. Refunds are covered in our Refund Policy.

10. Related

Terms of Service · Privacy Policy · Refund Policy · Business subscriptions