Partner payouts & compensation

1. Overview

This page explains how partner compensation is earned, held, approved, and paid for approved Ordafy partners. It supplements the Partner Agreement. Specific rates, bands, and currencies for your account are set in your approved Compensation Schedule and shown in the partner portal under Earnings, Financials, and Payouts.

Partner payouts are made through Ordafy's partner payout capability (automated transfer where supported, or manual bank transfer where required). They are separate from Stripe Connect payouts that onboarded businesses receive for their own sales (see Payments & payouts).

2. Your commercial terms

After approval, Ordafy configures your programme commercially through a versioned Compensation Schedule in the partner portal, which may include:

• Performance Commission — ongoing commerce commission on qualifying merchant activity, subject to programme rules and attribution lock.
• Milestone Rewards — one-time rewards for defined activation milestones on attributed businesses (amounts may be zero where not configured).
• Operations Allowance — a performance-based monthly allowance that is not automatic and may settle at £0 (or local equivalent) when score bands require it.
• Your settlement currency, territory, and tier, visible in the partner portal.

Terms may change on notice or when you accept an updated agreement version or a new Compensation Schedule version in the portal. Prior earned amounts remain governed by the schedule version in effect when they were earned.

3. Compensation instruments

Each instrument is recorded in the Compensation Ledger with a schedule version, status, and audit trail. Typical statuses include earned, held, payable, and paid.

• Performance Commission — accrues on qualifying commerce; may be held or reversed on refunds, disputes, or clawback where permitted.
• Milestone Rewards — earned only within the activation window and when milestone criteria are met; subject to caps, fraud checks, and hold periods before becoming payable.
• Operations Allowance — calculated from operational metrics and performance score bands for the period; holding a Regional Growth Partner title alone does not entitle you to an allowance. Settlements may be zero.

Ordafy may reverse, withhold, or claw back amounts where fraud, duplicate accounts, policy breaches, or invalid attribution are found. Only payable balances are available for cash-out through the partner payout capability.

4. Payout schedule

Payable amounts may be included in partner payout requests or regional disbursement cycles depending on your role and market. Amounts in held status are not yet available for payout. Processing dates depend on internal review, verification, capability checks, and bank cut-off times.

If your account is suspended or terminated, future payouts may be paused pending investigation. Overdue items are handled by Ordafy operations and may require updated bank details or KYC.

5. Bank transfers

You must maintain accurate bank account details in Settings. Payments are sent to the default account you provided where manual transfer is used. You are responsible for any fees charged by your bank or intermediary institutions. Ordafy is not liable for delays caused by incorrect account information you provided.

Payout records in the portal include reference identifiers and line-item breakdowns by compensation instrument where applicable.

6. Tax responsibilities

You are solely responsible for reporting and paying any taxes, social contributions, or withholdings applicable to amounts you receive under the partner programme in your jurisdiction. Ordafy does not provide tax advice. Where required by law, we may request tax identifiers or documentation before processing payouts. We may report payments to tax authorities where legally obliged.

7. Adjustments & holds

Ordafy may apply adjustments (credits or debits) to correct errors, chargebacks on invalid referrals, or recover overpayments. Amounts may be held during compliance review, KYC verification, milestone validation, or dispute investigation. Holds do not automatically become payable. Admin may cancel a specific payout with documented reason.

8. Disputes

If you disagree with a compensation decision or payout amount, contact partners@ordafy.com within 30 days of the amount appearing in your dashboard, including your partner ID, ledger or payout reference, and supporting detail. We will review against platform logs and your approved Compensation Schedule. Our decision following investigation is final except where applicable law requires otherwise.

9. Related pages

Partner Agreement · Payments & payouts (merchants) · Privacy Policy