Ordafy Limited operates the Ordafy platform on ordafy.com and business.ordafy.com (including Shop under /shop, Business tools, Pay by Link, and POS). You can request permanent deletion of your account and associated personal data using the steps below. This page summarises the process; our Ordafy Shop Privacy Policy describes your rights and retention in more detail.
1. How to request account deletion
- Ordafy Shop (web or app): Sign in at your Shop site, open your account, profile, or settings, then use the delete account or data options if shown. If you cannot find them, email us (see below) from the address on your account.
- Ordafy Business (web or mobile): Sign in to the Business dashboard or app, go to profile or organisation settings, then account or security, and follow the steps to request deletion.
- Shared Ordafy sign-in: If you manage your identity through our auth service, sign in at your sign-in URL and use account or security settings to start deletion, where available.
- This website (ordafy.com): If you only have a marketing or contact relationship with us through ordafy.com, use the contact or settings path offered on the site, or email us (see below).
- By email: Send a request to info@ordafy.com from the email address linked to your account. Put Delete my account in the subject line and tell us which Ordafy experience you use (Shop, Business tools, Pay by Link, POS). We will verify ownership and process your request.
Before we complete deletion, you may need to resolve outstanding items—for example: transfer or close an organisation you own, cancel or end active listings, fulfil or cancel open orders or bookings, settle payouts, or disconnect integrations. We will tell you if any steps are required.
2. What we delete
When your account is deleted, we permanently delete or anonymise, subject to the exceptions below:
- Your profile information (name, email, phone, avatar, preferences)
- Your account credentials and authentication data, where no legal obligation requires otherwise
- Business content tied to your account (e.g. shop listings, service offerings, payment links and business settings), after any required cancellations or handovers
- Transaction and financial records may be retained where required for legal, tax, accounting, fraud prevention, or regulatory compliance, and are stored in a restricted system not used for marketing purposes.
- Messages, reviews, and other user-generated content, except where retention is required for legal or security reasons.
3. What we may keep
We may retain certain data for longer where required by law or for legitimate purposes:
- Legal and tax: Transaction, invoice, and payout records as required for tax, accounting, or regulatory obligations (often up to several years, depending on your jurisdiction).
- Disputes and safety: Information needed to handle disputes, chargebacks, fraud investigations, or legal claims.
- Backups: copies may persist for up to 90 days before being automatically overwritten.
Retained data is kept only as long as necessary and is not used for marketing or non-essential purposes. See our Privacy Policy for more detail.
4. How long deletion takes
We aim to process deletion requests within 30 days. You will receive confirmation when your account and associated personal data have been deleted or anonymised in our live systems. Backup copies may take up to an additional 90 days to be overwritten.
5. Contact
For questions about account or data deletion, contact info@ordafy.com. For privacy-related requests, you can also contact privacy@ordafy.com.