Collect Extra Product Details at Checkout

When extra questions help

Product questions let you collect details that are not covered by the usual contact and payment fields — engraving text, gift messages, measurements, dietary notes, or a preferred collection date.

Step 1: Open your product

1. Open Catalogue, then Products.
2. Select the product you want to update.
3. Find the area for checkout questions or custom fields.

Step 2: Ask the right kind of question

• Short or long text: names, messages, and instructions.
• Number: quantities or measurements.
• Choice: a fixed list of acceptable answers.
• Date: a requested day when it does not replace a formal booking.

Step 3: Keep checkout short

Use plain labels and only make a question required when you cannot fulfil the order without it. If an option changes the price or stock, make it a product variant instead of a question.

Step 4: Test and use the answers

Preview the product on Shop and complete a test basket up to the payment step. After a real sale, open Catalogue, then Orders, and read the answers before packing or preparing the item.

Frequently asked questions

How many questions should I add?

As few as possible. Long forms slow checkout and can stop customers completing the purchase.

Can I ask for sensitive information?

Only collect information you genuinely need, explain how you use it, and follow the privacy rules that apply in your market.

What to do next

Read Managing orders to turn customer answers into a reliable packing or delivery process.